iLLUMINATED bUILDING sOLUTIONS, llc pRIVACY pOLICY

Effective Date: January 1, 2026
Business Name: Illuminated Building Solutions, LLC
Website: https://www.illuminatedbuildingsolutions.com

Illuminated Building Solutions, LLC respects your privacy. This Privacy Policy explains how we collect, use, protect, and share information when you visit our website, submit a form, request a consultation, contact us, upload project information, or otherwise communicate with us. By using our website or submitting information to us, you agree to the practices described in this Privacy Policy.

1. Information We Collect

We may collect information that you voluntarily provide to us, including:

• Your name 
• Email address 
• Phone number 
• Property address, city, or service location 
• Property type 
• Project goals or service interests 
• Photos or files you choose to upload 
• Messages, questions, or project details you submit 
• Preferred method of contact 
• Any other information you choose to provide 

We may also collect certain information automatically when you visit our website, including:

• IP address 
• Browser type 
• Device type 
• Pages visited 
• Time spent on the website 
• Referring website or search engine 
• General location information 
• Website interaction data 
• Cookies or similar tracking data 

This information helps us understand how visitors use our website and how we can improve the online experience.

2. How We Use Your Information

We may use the information we collect to:

• Respond to your questions or consultation requests 
• Provide estimates, quotes, or project recommendations 
• Schedule appointments or site visits 
• Communicate with you about your project 
• Review photos, measurements, or building details you provide 
• Recommend appropriate 3M™ Window Film, 3M™ Safety & Security Window Film, 3M™ Glass Finishes, or 3M™ DI-NOC™ Architectural Finish solutions 
• Provide customer service and follow-up communication 
• Improve our website, services, marketing, and customer experience 
• Send service-related messages 
• Send promotional or educational communications, where permitted 
• Maintain business records 
• Protect our business, customers, website, and services 
• Comply with legal, regulatory, contractual, or insurance obligations 

We use personal information only for legitimate business purposes related to providing, improving, and communicating about our services.

3. Project Photos & Uploaded Photos

If you upload photos, drawings, plans, measurements, or other project files through our website or send them to us by email, text, or another communication method, we may use those materials to evaluate your project, prepare recommendations, provide estimates, schedule service, or communicate about your requested work. Please do not upload or send sensitive, confidential, or restricted information unless it is necessary for your project. If your project involves a school, church, commercial building, safety/security concern, or other sensitive property, we will treat the information you provide with care and use it only for the purposes described in this Privacy Policy. We will not knowingly publish or use your project photos for marketing purposes without permission.

4. Cookies and Website Analytics

Our website may use cookies, pixels, analytics tools, or similar technologies to help us understand website traffic, improve site performance, measure advertising effectiveness, and provide a better visitor experience. These tools may collect information such as pages visited, device type, browser type, approximate location, referral source, and interactions with website features. You may be able to disable cookies through your browser settings. However, some parts of the website may not function properly if cookies are disabled.

5. Marketing and Communication

If you submit your contact information, we may contact you by phone, email, text message, or other reasonable method to respond to your request, discuss your project, schedule a consultation, provide an estimate, or follow up regarding our services. We may also send occasional educational or promotional messages about our services, products, or related building improvement solutions. You may opt out of promotional emails by following the unsubscribe instructions in the email or by contacting us directly. Even if you opt out of promotional communications, we may still send service-related messages regarding active projects, estimates, appointments, warranties, billing, or other necessary business communications.

6. How We Share Information

We do not sell your personal information. We may share information only as needed with trusted service providers or business partners who help us operate our business, website, communications, scheduling, forms, customer management, analytics, marketing, or project services.

These may include:

• Website hosting providers 
• Form and email service providers 
• Customer relationship management tools 
• Analytics providers 
• Advertising or marketing platforms 
• Scheduling or communication tools 
• Professional advisors 
• Insurance, legal, or accounting providers 
• Product distributors, manufacturers, or technical support contacts when needed for your project 

We may also share information if required to do so by law, regulation, legal process, court order, government request, contract, insurance requirement, or to protect our rights, safety, property, customers, employees, or business operations.

7. 3M and Distributor-Related Questions

Illuminated Building Solutions, LLC installs and provides solutions involving products manufactured by 3M and sourced through professional distribution channels, including Energy Products Distribution. In some cases, we may communicate with a manufacturer, distributor, technical representative, or product support provider to confirm product suitability, technical specifications, availability, warranty information, or installation guidance related to your project. When we do so, we share only the information reasonably necessary for the project-related purpose.

8. Data Security

We take reasonable administrative, technical, and physical measures to protect the information we collect from unauthorized access, misuse, loss, disclosure, alteration, or destruction. However, no website, email system, file transfer, or electronic storage method is completely secure. We cannot guarantee absolute security of information transmitted to us electronically. The Federal Trade Commission recommends that businesses know what personal information they collect, keep only what they need, protect what they keep, properly dispose of what they no longer need, and prepare for security incidents. We aim to follow those practical principles in our handling of customer information. 

9. Data Retention

We keep personal information only as long as reasonably necessary for the purposes described in this Privacy Policy, including:

• Responding to inquiries 
• Providing estimates or services 
• Managing customer relationships 
• Maintaining project records 
• Supporting warranty or service history 
• Meeting legal, tax, accounting, insurance, or contractual obligations 
• Resolving disputes 
• Protecting our business interests 

When information is no longer needed, we may delete, archive, anonymize, or securely dispose of it according to our business practices and legal obligations.

10. Your Privacy Choices

Depending on where you live and which privacy laws apply, you may have the right to request that we:

• Confirm whether we process your personal information 
• Provide access to certain personal information 
• Correct inaccurate information 
• Delete certain personal information 
• Provide a portable copy of certain personal information 
• Opt you out of certain types of targeted advertising, sale of personal data, or profiling, if applicable 

Kentucky and Indiana privacy laws provide certain consumer rights for residents and apply to certain businesses that meet statutory thresholds. To submit a privacy request, please contact us using the information listed in the “Contact Us” section below. We may need to verify your identity before fulfilling your request.

11. Children's Privacy

Our website and services are intended for adults, property owners, facility managers, business representatives, and individuals seeking building improvement services. We do not knowingly collect personal information from children under 13. If we learn that we have collected personal information from a child under 13 without appropriate consent, we will take reasonable steps to delete that information.

12. Links to Other Websites

Our website may include links to third-party websites, including manufacturer, distributor, social media, video, review, map, or product information websites. We are not responsible for the privacy practices, content, policies, or security of third-party websites. We encourage you to review the privacy policies of any third-party websites you visit.

13. Testimonials, Reviews, and Project Examples

We may display customer reviews, testimonials, project photos, or examples of completed work on our website, social media, marketing materials, or other business platforms. We will not knowingly publish identifying customer information, sensitive project details, or private property information without permission where appropriate. If you believe a photo, testimonial, or project example should be removed or modified, please contact us.

14. Do Not Track Signals

Some browsers offer “Do Not Track” signals. Because there is not yet a uniform industry standard for responding to these signals, our website may not respond to them in a consistent manner. You can control many tracking preferences through your browser settings, cookie settings, device settings, or applicable third-party platform settings.

15. Changes To This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, website, technology, legal obligations, or business practices. When we update this Privacy Policy, we will revise the effective date at the top of this page. Your continued use of our website after any update means you accept the revised Privacy Policy.

16. Contact Us

If you have questions about this Privacy Policy, wish to make a privacy request, or want to update or delete information you previously provided, please contact us:

Illuminated Building Solutions, LLC
Website: https://www.illuminatedbuildingsolutions.com
Phone: 812-207-3900
Email: support@illuminatedbuildingsolutions.com
Mailing Address: PO Box 849, New Albany, IN 47151